ING customers who rely on a physical security scanner to approve online purchases will be unable to pay using Wero when the new platform replaces iDEAL.
The scanner is primarily used by account holders who do not own a smartphone or tablet, allowing them to verify web transactions without using the bank’s mobile application.
Because Wero processes transactions differently than iDEAL, ING confirmed that payments on the new platform can only be authorized through its smartphone app.
Impact on daily banking
The bank confirmed that the physical ING scanner will remain functional for standard online banking tasks, such as logging in or making regular transfers via desktop.
While ING has not disclosed the exact number of customers using the physical scanner, it noted that the device accounts for less than 1 percent of all iDEAL transactions.
Out of the bank’s estimated 8 million personal account holders, roughly 6.4 million active users currently rely on the mobile app for daily banking.
Alternative checkout options
When Wero is rolled out across online retailers, customers without the app will need to select alternative payment methods such as credit cards, manual bank transfers, or post-purchase invoicing.
European financial institutions are introducing Wero to replace the Dutch iDEAL standard for web shops, in-store checkouts, and personal payment requests.
The gradual transition from iDEAL to the new European system is scheduled to begin towards the end of 2026.
Policies at other Dutch banks
Other major Dutch banks confirm that customers using physical hardware tokens will not face similar restrictions during the transition.
Rabobank stated that its Rabo Scanner will fully support Wero approvals, noting that around 8 percent of its overall transactions still rely on the device.
Similarly, ABN Amro will support Wero payments on its existing e.dentifier hardware as well as its newer USB Security Key.
