People who cannot resolve their issues with the Tax Authority or the Benefits Agency on their own can now reach a free 0800 phone number for support.
The line - 0800-8115 - is open on weekdays from 9 a.m. to 9 p.m. for anyone dealing with complex questions about taxes or benefits. It has been live since September 1.
Help platform Geldfit operates the service and assesses what each caller needs.
Support for complicated cases
Advocate for taxpayers and benefit recipients Hayde Zarkeshan noted that the team understands where people encounter barriers when trying to access legal tax aid.
The role of taxpayer and benefit recipient advocate was established following the child benefits scandal, and hundreds of cases have been submitted since 2025.
Callers dealing with complicated tax matters can also contact the Stella team at the Tax Administration.
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